QUARTERLY PREVENTATIVE MAINTENANCE CONTRACT (PM)
Provides for Quarterly travel time, labor and other support expenses to allow a qualified field service engineer to perform the full range of proper maintenance procedures to insure maximum equipment performance.

• What is Covered: quarterly scheduled maintenance, maintenance parts and a 10% discount will be given for non-maintenance parts.

• What is not covered: non-maintenance parts, working on shredders, emergency service calls, and labor on part easily replaced by customer, any parts with contamination or corrosion, failures due to misuse, abuse, negligence, civil strife or Acts of God.

• What are the Terms: 1-year increments for the life of machine

• How is it Covered: parts, labor, maintenance and travel.

• Customer Responsibilities: If the problem has proven historically simple for the facility to repair, (to be determined by San-I-Pak Service Department, i.e., the changing of a light bulbs, resetting of circuit breakers) then the facility is obligated to perform the repair with San-I-Pak phone assistance. The facility shall keep the unit in reasonably clean condition and perform routine schedule maintenance.

EXTENDED WARRANTY (EXT)
Provides a one to five year extension to the Standard One-Year Warranty that comes with all San-I-Pak equipment. The Standard Warranty and Extended Warranty provides protection against defects in materials and workmanship only.

• What is covered: materials and workmanship determined to be defective.

• What is not covered: normal wear items, shredder parts, steam system components, labor on startup, labor on parts easily replaced by customer, unscheduled maintenance, any parts with contamination or corrosion, failures due to misuse, abuse, negligence, civil strife or Acts of God.

• What are the Terms: 2nd, 2nd-3rd, 2nd-4th, 2nd-5th years of operation.

• How is it Covered: parts, shipping and travel zone expenses.

• Customer Responsibilities: If the problem has proven historically simple for the facility to repair, (to be determined by San-I-Pak Service Department, i.e., the changing of a light bulbs, resetting of circuit breakers) then the facility is obligated to perform the repair with San-I-Pak phone assistance. The facility shall keep the unit in reasonably clean condition and perform routine schedule maintenance.

LIMITED FULL SERVICE CONTRACT (FSC)
Provides for both maintenance and non-maintenance parts, labor, equipment, tools, materials, etc. to perform all scheduled and unscheduled preventative maintenance services for San-I-Pak manufactured equipment. This does not include repairs necessitated by corrosion, abuse, negligence, civil strife, or acts of God.

• What is covered: quarterly scheduled maintenance, two emergency service calls per year and most parts.

• What is not covered: cosmetics, shredder parts, labor on parts easily replaced by customer, any parts with contamination or corrosion, failures due to misuse, abuse, damages caused by hauler, negligence, civil strife or Acts of God.

• What are the Terms: year increments for 1-5 years of operation. (New Equipment Only)

• How is it covered: parts, labor, shipping, maintenance and travel zone expenses

• Customer Responsibilities: If the problem has proven historically simple for the facility to repair, (to be determined by San-I-Pak Service Department, i.e., the changing of a light bulbs, resetting of circuit breakers) then the facility is obligated to perform the repair with San-I-Pak phone assistance. The facility shall keep the unit in reasonably clean condition and perform routine schedule maintenance.

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Maintenance Programs | Equipment Manuals | Service Bulletins | Intel-I-Com System